Terms & Conditions

1. Booking & Payment Policy

To confirm and hold a tour package, the required payment must be made according to the payment schedule provided at the time of booking.

2. Payment Notes

• No transfer charge will be levied for NEFT, RTGS or applicable online bank transfers.
• If payment is made through the company's direct payment link using a Debit Card, an additional 3% surcharge may apply over the net payable amount.
• The company reserves the right to cancel or hold a booking if the required advance payment is not received within the specified time.
• Booking confirmation is subject to receipt of the required payment and availability of hotels, vehicles and other travel services.

3. Package Exclusions

Unless specifically mentioned under the package inclusions, the following services and expenses are not included:

• Airfare or train fare.
• Entrance fees to monuments, museums and other attractions.
• Camera fees, wherever applicable.
• Alcoholic and non-alcoholic beverages.
• Travel insurance.
• Personal expenses.
• Tips and gratuities.
• Laundry expenses.
• Telephone calls.
• Expenses caused by circumstances beyond our control, including flight or train delays, roadblocks, vehicle malfunction, political disturbances and landslides.
• Any service not specifically mentioned under the package inclusions.
• Additional activities or services requested by the customer.
• Air conditioning may not operate in certain hill stations due to local climatic conditions and vehicle regulations.

4. Important Notes

• The package can be altered or changed according to the customer's requirements and interests, subject to availability.
• Any changes to the planned package may attract additional charges payable by the guest.
• Sightseeing days may be rescheduled depending upon weather and road conditions.
• The company shall not be responsible for cancellation or disruption of cab, bus or other travel services due to bad weather, landslides, roadblocks or other circumstances beyond its control.
• Additional hotel nights required due to illness, flight cancellation, road closure or any other reason will be chargeable.
• Vehicle services are not included on leisure days or after completion of scheduled sightseeing unless specifically mentioned.
• AC may not operate in certain hill stations due to local climatic conditions and vehicle regulations.
• All hotel, vehicle and other service confirmations are subject to availability.
• Verbal commitments are not applicable unless confirmed in writing.
• Vehicles are provided on a point-to-point basis and are not at disposal.
• Vehicles will cover only the sightseeing points mentioned in the itinerary.
• Vehicles are not provided for repeat sightseeing, market visits, shopping, dinner outings or personal activities unless specifically included.

5. Amendment & Cancellation Policy

• A 30% cancellation charge of the package cost may apply after confirmation or issuance of the hotel voucher.
• 20% cancellation charge may apply before 30 days of the travel date.
• 50% cancellation charge may apply before 15 days of the travel date.
• 100% cancellation charge may apply within 10 days of the travel date.
• All amendment and cancellation requests must be communicated in writing.
• Requests for postponement or preponement should be made at least 15 days before the journey date.
• Postponement or preponement for the second time may attract a charge of 20% of the total package cost.
• Advance amounts may be non-refundable in cases of cancellation due to illness, personal problems, death, accident or no-show, subject to applicable booking terms.
• All cancellation requests must be submitted in writing.
• The company reserves the right to revise package costing in case of an increase in hotel tariffs, transportation costs, taxes or other service charges.

6. Hotel Policy

• Hotels are subject to availability at the time of reservation.
• Base-category rooms will normally be reserved unless an upgraded category has been specifically requested.
• Early check-in is subject to hotel availability and may involve additional charges.
• Guests must follow the meal timings prescribed by the respective hotel.
• Meal plans generally operate on a fixed-menu basis, buffet or room service, as determined by the hotel.
• Standard hotel check-in/check-out time is 12:00 Noon, unless otherwise specified by the hotel.
• If the base-category room is unavailable, an applicable supplement may be charged for an upgraded category.
• Hotel rates are subject to change until the booking is confirmed.
• Hotel cancellation and other policies will apply according to the respective property's rules.
• No refund will be made for services affected by bad weather, landslides or circumstances beyond the control of the agent or hotel.
• Hotel policies may vary during peak season, and applicable changes will be communicated before confirmation.
• No refund will generally be provided for unused accommodation, missed meals, unused transportation or sightseeing due to bad weather, illness, strikes, roadblocks or other circumstances beyond our control.
• Unused services are neither refundable nor exchangeable unless otherwise agreed in writing.
• Children below 5 years may stay complimentary in the parent's room without an extra bed, subject to hotel policy. Food, milk or other services for infants or children below 5 years may be chargeable directly by the hotel.

7. Vehicle & Transportation Policy

• Vehicles are provided according to the itinerary and package inclusions.
• Vehicles are not considered at the customer's disposal unless specifically mentioned.
• Transportation is provided for the sightseeing points and transfers included in the itinerary.
• Additional sightseeing, shopping trips, restaurant visits or personal use may attract additional charges.
• Vehicle type is subject to availability and package confirmation.
• Travel time may vary due to traffic, road conditions, weather and other local circumstances.
• In hill areas, vehicle routes may be changed because of road closures, landslides, snowfall or other safety conditions.

8. Force Majeure

The company shall not be held responsible for delays, cancellations, interruptions or additional expenses caused by circumstances beyond reasonable control, including but not limited to:

• Heavy snowfall
• Landslides
• Roadblocks
• Floods
• Natural disasters
• Political disturbances
• Strikes
• Government restrictions
• Vehicle breakdowns
• Flight or train delays
• Road closures
• Other unforeseen circumstances

Any additional expenses arising from such circumstances may be payable by the customer.

9. Booking Confirmation

All bookings are subject to availability and confirmation. A booking shall be considered confirmed only after the required payment has been received and the relevant confirmation has been issued by the company.

Verbal promises or arrangements will not be considered valid unless confirmed in writing.